All purchases are covered by a 30-day satisfaction guarantee. If you wish to exchange your product or receive a refund, you may do so within the 30-day cancellation period. The 30 days begin upon receipt of product and end upon receipt of returned goods at Velo Transit Customer Service Center.
All products Must be returned unused, unsoiled and with their original packaging and tags attached. The 30-day money back guarantee is Void if any product is returned used, soiled or without their original packaging.
Please contact us at: firstname.lastname@example.org for Return Authorization.
Please include a note inside the box with the following information: RA# (Return Authorization Number you received from Velo Transit Customer Service), original order number, item number, purchase date, your name, address and telephone number.